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*Size
Chart and Guide for
Measuring Your Pet
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View Our Fabric Selection
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Garment
Care Instructions:
*unless otherwise noted
EASY CARE: Machine wash cold, gentle cycle or hand wash.
DETERGENT: Mild. No bleach.
DRY: Tumble dry on low heat, or lay flat to dry.
*Keep all fibers away from open flames.
Made with love by hand in the U.S.A.
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If you have any questions or comments, email us at info@myfauxpaws.com.
Please allow a few business days for a response. Things are
running slowly at the moment.
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Important
Notice :
-Please use a valid email address when you place an order. We
understand that people are worried about spam, but there are times
when we NEED to get in touch with someone regarding the proper
size, item availability, or address verification. Use an email
address that you actually check!
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About Us:
-Most items will ship from Atlanta, GA. Our clothing items are
available online only. We do not have a separate retail location.
At this time we do not have a customer service phone number.
You may reach us at info@myfauxpaws.com.
Most emails will be answered within 4 days, not including weekends
or holidays. More info...
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Payment
Options:
-You may pay us securely with any major credit card through Paypal.
Don't have a Paypal account? Don't worry! You don't need to create
an account to place an order. We ONLY accept Paypal at this time. We do not take credit cards via email or by phone. This is through Paypal only.
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Shipping
Information:
Order Amount
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Shipping Rate |
$5 and under |
$2.00 |
$5.01 - $10 |
$3.00 |
$10.01 - $100 |
$5.75 |
$100.01 - $200 |
$7.50 |
Over $200.01 |
$10.75 |
Most items ship via USPS, although that is subject to change
at our discretion. All items on this site, with the exception
of in stock items, are made to order. Many items will ship in
about 10 business days, but some orders will take longer. Occasionally
fabric or supplies have to be ordered before we can start on your
order. Therefore, please allow up to 4 weeks for delivery
of your order. Orders will usually ship much sooner,
but nothing is guaranteed to be delivered prior to 4 weeks. At
this time we are not accepting rush orders.
International Shipping:
At this time we are not shipping internationally. International
shipping should be available again in a few months.
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Rush
Orders:
-At this time we are not accepting rush orders.
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Return
Policy:
-New Policy: I
will now be accepting exchanges on most items that are not customized.
If you would like to return any unused item for STORE CREDIT,
you may do so within 10 days of receipt of your order. Please
use the return address on package. Once item is received in good
condition you will have a store credit of the purchase price of
your item. Shipping charges are not refundable. You are responsible
for all shipping charges. If an item is non-refundable it will
be noted in the item description.
Customized and monogrammed items are not refundable.
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Cancellations:
You may cancel your order within 5 days, as long as your order
hasn't been shipped. Usually it will not. Please include your
name, or the email address associated with the order.
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Privacy
Policy:
We do not sell, rent, loan, share, give, or in any way disclose
your personal information to anyone. Your information is used
solely to process your order and to notify you of any changes
to your order status or to our site. |
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